Digital work orders
for after-sales service
Software for merchants who also handle interventions, installations and maintenance after the sale. From scheduled job to signed-off work order and accurate invoice.
Selling is one thing, what comes after is another story. With digital work orders in Deskflow, your technician logs on-site what he did, the hours he worked and the materials he used, and has the customer sign off immediately.
Sales, stock and service all sit in the same system. You know which device you sold, with which serial number, which customer has it, and what's happened to it since.
What are digital work orders?
Digital work orders replace the paper work order with an order in the software and on your technician's mobile app. He sees the job and the customer history, logs his hours and the materials used, has the customer sign off digitally and closes the job. The work order is instantly ready to invoice, with no one in the office having to retype anything. For merchants who also handle after-sales service, that's the difference between work orders turning up two weeks later and a job that can be invoiced the same day.
View the work order flow
at your own pace
Click through the demo and see how a job runs from scheduling to invoice (no installation required).
Digital work orders the customer signs off on-site
The technician opens the job on his smartphone or tablet, fills in what he did and has the customer sign on the screen. The signed-off work order is instantly in Deskflow, signature and all.
- Job, customer details and history in the mobile app
- Digital customer signature on-site
- Add photos and notes to the work order
- Navigate to the job address via Waze or Google Maps
- Confirmation sent to the customer as soon as the work order is closed
Always know which device is at which customer
Deskflow tracks products per serial number or per batch. For every incoming and outgoing delivery, you log the serial or lot number and keep track of expiry dates. When a job comes in, you immediately see what you sold, when, and what's happened since.
- Full traceability from supplier to end customer
- Log serial or lot number at delivery and at every job
- Track expiry dates per batch
- Job history per device, not just per customer
From digital work order
to accurate invoice
Everything the technician puts on the work order ends up where it belongs. Hours go to the invoice line, materials used are deducted from your stock. No one has to reconstruct what exactly happened that day.
- Hours logged per technician and per job
- Materials used deducted directly from stock
- Convert a work order directly into an invoice
- Insight into what a job actually costs and earns
Merchants who also send technicians
out on jobs after the sale
Deliver and install devices. The installation becomes a work order with hours, materials and serial number, so you know later what's where.
Recurring maintenance visits and urgent repairs. Every job is linked to the right device and the right customer.
Companies that send staff out for technical jobs, with logging and reporting per assignment.
Frequently asked questions
Everything about digital work orders and after-sales service with Deskflow
Ready to get started?
Get your after-sales service in order
Book a no-obligation consultation and discover how digital work orders simplify your interventions, installations and maintenance.
From €75 per month, with no implementation costs of tens of thousands of euros.