Customer Success Specialist

You're the link between Deskflow and our customers. You make sure every customer gets the most out of the software, gets a quick answer when they have questions, and feels supported. You're not building a product — you're building trust.

What you'll do

You're the voice of the customer
within the team

As a Customer Success Specialist at Deskflow, you're the first point of contact for our customers after they sign up. You guide them from day one, help them get to know the software, and make sure they can really get started with it.

But it doesn't stop at onboarding. You follow up with customers, spot when someone gets stuck, and tackle it proactively. You bring the customer's voice back to the team — and that's what makes your role strategic.

Onboarding new customers and guiding them through the setup phase
Answering customer questions via phone and email
Delivering training and demos to individual customers or groups
Proactively following up with customers and quickly addressing signs of dissatisfaction
Gathering feedback and passing it on to the product and development team
Keeping documentation and manuals up to date
Contributing to the knowledge base and FAQs

What we're looking for

Not a perfect CV, but
the right attitude

We're not looking for a checklist of diplomas. We're looking for someone who genuinely cares about customers, learns fast, and doesn't wait for someone to tell them what needs to happen.

You're customer-focused: you listen well and enjoy helping people
You communicate clearly — verbally and in writing — in Dutch
You have a technical aptitude: you don't need to write code, but you're not afraid of software
You work independently and take initiative without needing constant direction
You stay calm when multiple customers are asking questions at the same time
Experience in a SaaS or software environment is a plus, not a requirement
Speaking or writing French is an advantage, given our Belgian customer base

What we offer

Honest, concrete
and no waffle

Competitive salary

Fairly paid based on experience and what you bring.

Direct impact

Your work is visible to customers tomorrow. No bureaucracy.

Growth opportunities

We're growing. You grow with us. Your role evolves as Deskflow expands.

Small team

You work directly with the entire team. No silos.

In-office

A fixed workspace in our office, with a great team around you.

Real responsibility

You own your customers. No micromanagement.

About Deskflow

Software that makes
SMEs' daily work easier

Deskflow is software for stock management, order tracking and webshop integrations, built specifically for Belgian and Dutch SMEs. We're a small, driven team that moves fast and genuinely cares about what we build.

We believe the right people are worth more than the perfect plan. That's also why, for this job, we're looking for attitude and drive, not a CV full of buzzwords.

More about working at Deskflow

Does this sound like you?
Send us a message.

We don't look for the perfect CV. Tell us who you are, why you fit at Deskflow, and what drives you. No rigid procedure — just an honest conversation.

Send your application

Ready to apply?