Customer Success Manager

What this
customer success manager job involves

Our customers use Deskflow for their stock, purchasing, orders and invoicing. When a new customer comes on board, you guide the onboarding. You help set up the software, run the training and make sure their team can work with it on their own.

After onboarding you stay involved. You follow up with customers, notice when someone gets stuck and reach out before it becomes a problem. What you hear from customers, you bring back to our developers. That way you help shape how the product evolves.

• Onboarding new customers and guiding them until they work independently
• Answering customer questions by phone, email and through our helpdesk
• Giving training sessions and demos, to one customer or to a group
• Following up with customers and acting quickly when someone is unhappy
• Collecting customer feedback and passing it on to the development team
• Keeping manuals and knowledge base articles up to date

No perfect CV,
but the right attitude

Degrees matter less to us than how you deal with customers. We are looking for someone who enjoys helping, learns fast and sees for themselves what needs to be done.

• You listen well and enjoy helping people
• You communicate clearly in Dutch, both spoken and written
• You are comfortable with software. You don't need to code, but you like figuring out how things work
• You work independently and take initiative
• You stay calm when several customers need something from you at the same time
• Experience at a SaaS or software company is a plus, but not a requirement
• Knowledge of inventory management, logistics or an ERP package is a plus
• Speaking or writing French is an asset for our Belgian customers

What you can
expect from us

Software that makes the work
SMEs' daily work easier

Deskflow is software for traders and producers who sell their stock through several channels: a B2B portal, a webshop, sales reps or a shop. Purchasing, orders, warehouse and invoicing all sit in one system. Our customers are SMEs in Belgium and the Netherlands.

Large ERP packages are often too expensive and too heavy for these companies. We build something that does fit. That takes the right people, which is why we look at attitude rather than a CV full of buzzwords.